Shipping Policy

Hier is de herziene versie van de Shipping Policy voor Nova Lift, aangepast volgens uw instructies (e-mail vervangen, domein/adres/telefoon verwijderd):

Shipping Policy

Thank you for choosing Nova Lift. We strive to provide a clear and transparent shipping experience from the moment you place your order until your items are delivered.

ORDER PROCESSING

All orders enter our fulfillment queue immediately after checkout. Our team verifies payment, confirms stock availability, and prepares your parcel for dispatch in less than 24 hours. Orders placed after 8 p.m. Eastern Time are treated as next business day submissions.

CARRIERS AND SERVICE LEVELS

We partner with leading carriers for domestic shipments. The specific carrier is selected automatically based on destination, package weight, and warehouse availability. Every parcel travels via a fully trackable service.

TRANSIT TIMES

Standard delivery arrives within 7-10 days for addresses within the contiguous United States. Please allow up to 14 business days when severe weather, carrier backlogs, or other unforeseen events slow transit networks. Transit estimates do not include the processing window noted above.

SHIPPING RATES

Shipping costs are calculated at checkout and displayed before payment is submitted. From time to time we run free shipping promotions; any active promotion will apply automatically when qualifying conditions are met.

TRACKING AND DELIVERY CONFIRMATION

When your parcel departs our facility, an automated email containing a tracking link is sent to the address provided at checkout. Delivery is confirmed once the carrier marks the package as delivered at the address on file.

ADDRESS ACCURACY

Customers are responsible for supplying a complete and accurate shipping address. If you notice an error, please contact us within one hour of placing the order so we can update the address before dispatch. Once an order is in transit, we are unable to reroute or redirect the parcel.

UNDELIVERABLE OR RETURNED PARCELS

If the carrier returns a parcel to us because it is undeliverable, we will notify you by email. You may request a reshipment (new shipping charges may apply) or a refund for the merchandise subtotal.

LOST OR DAMAGED PACKAGES

A package is considered lost when no tracking updates appear for 20 consecutive days. In such cases, we will replace the items or issue a full refund at your discretion. If your parcel arrives damaged, please notify us within 48 hours with photographs of the outer package and contents.

INTERNATIONAL ORDERS

At this time Nova Lift ships only to addresses within the United States and its territories, Canada, the United Kingdom, Australia, and New Zealand.

CUSTOMER SUPPORT

If you encounter any shipping issue or have questions about your order status, please reach out to our support team. Email us at novaliftcare@gmail.com. Our customer care hours are Monday-Friday from 9 a.m. to 6 p.m. Eastern Time excluding federal holidays.

POLICY UPDATES

Nova Lift may update this shipping policy from time to time. Any changes take effect immediately upon posting to our website.